Shipping Policy
At OptixMerchant.com, we are dedicated to providing fast, efficient, and reliable delivery for every order. Below is an overview of our shipping process and what you can expect:
Order Processing & Delivery Timeline
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Order Cutoff Time: 6:00 PM (GMT-05:00) Eastern Standard Time (New York)
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Handling Time: 0- 1 business day (Monday–Friday)
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Estimated Delivery Time: 5–8 business days (Monday–Friday)
Once your order is placed, our team immediately begins processing it to ensure timely dispatch.
Shipping costs
Free shipping on all orders.
Order Confirmation & Tracking
After placing your order, you will receive an Order Confirmation Email with your order number and details. Once the item ships, you will receive a Shipping Confirmation Email containing a tracking number and tracking link. A final notification will be sent upon delivery.
Shipping Carrier
We proudly partner with Expressway to deliver your orders safely and on time. All orders come with free standard shipping.
Shipping Coverage
We currently ship within the continental United States, excluding the following locations due to carrier limitations:
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P.O. Boxes
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APO, FPO, and DPO addresses
Lost or Missing Packages
If your tracking status shows “delivered” but you have not received your package:
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Confirm that your shipping address is correct.
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Check all possible delivery locations around your residence.
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Ask household members or neighbours if they accepted the package.
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Contact Expressway directly using your tracking number.
If the package is officially declared lost, please contact us immediately. We will arrange a replacement shipment or refund, based on your preference.
Contact Us
For any questions or assistance, please reach out to our customer support:
Email: service@optixmerchant.com
Phone: +1 (305)-791-0536
Address: 10924 SUMMERTON DR, RIVERVIEW, FL, 33579 USA
Thank you for choosing OptixMerchant We look forward to serving you.
