Q. How long will it take for my items to arrive?

A. We understand the importance of timely delivery. Here’s a breakdown of our delivery timeline:

1) Order Cutoff Time: 06:00 PM (EST)

2) Order Handling Time: 1 Day

3) Total Delivery Time: 5-8 Days. Rest assured, we work diligently to get your order to you as quickly as possible so you can get your product without delay. 

Q. Where can I place an order from?

A OptixMerchant.com ships products within the contiguous United States. Unfortunately, due to shipping restrictions from our carrier partners, we are unable to deliver to  APO (Army Post Office), FPO (Fleet Post Office), or DPO (Diplomatic Post Office).  

Q. Do I have to pay for shipping?

A. We believe in making your shopping experience hassle-free. That’s why we offer free shipping on all orders shipped using Expressway. Enjoy the convenience of doorstep delivery without any additional shipping charges.

Q. Will I receive a confirmation number when I place my order?

A. Absolutely! Upon placing your order, you will receive an order number for reference. If, for any reason, you do not receive one within 24-48 hours, please don’t hesitate to reach out to us.

Q. Who can I contact if I have a problem with my order?

A. Your satisfaction is our priority, and we’re here to assist you every step of the way.

 For any inquiries or issues regarding your order, feel free to contact our dedicated Customer Support Team at service@optixmerchant.com. We’re available Mon-Sun between 08 AM – 6 PM EST to address your concerns promptly.

Q. How can I pay?

A. We offer a variety of payment options to suit your preferences. You can securely pay for your order using all major Credit and debit cards, Zelle and Apple Pay. 

Q. Is Checkout on this site safe and secure?

A. Rest assured, your security is our top priority. You can shop with confidence knowing that all purchases made on our site are safe and secure. We utilize the latest encryption technology to safeguard your personal and financial information. 

We hope this FAQ section has addressed any questions you may have had. Should you require further assistance or clarification, please don’t hesitate to reach out to us.

Email: service@optixmerchant.com  

Phone: +1 (305)-791-0536

Operating Hours: Mon–Sun | 08:00 AM – 6:00 PM EST 

Your feedback is invaluable to us as we continuously strive to enhance your shopping experience at OptixMerchant.com.