Return and Refund Policy

At OptixMerchant.com, we stand behind the quality of our products and strive to ensure you are fully satisfied with your purchase. We offer a comprehensive return and refund policy designed to provide our customers with a seamless and hassle-free experience.

1. Eligibility for Returns

We accept returns for most products within 30 days of delivery. To qualify for a return:

  • Items must be in new, unused condition, with all original packaging, accessories, and documentation included.
  • Items must not show any signs of wear, damage, or use.
  • Final sale items, custom orders, and ammunition are non-returnable unless they arrive damaged or defective.

Please note that items that are missing parts, accessories, or original packaging may not be eligible for a full refund.

2. Non-Returnable Items

Certain items are not eligible for return unless they are defective or damaged upon arrival:

  • Ammunition
  • Gift cards
  • Custom or personalized products
  • Final sale or clearance items

3. How to Initiate a Return

If you need to return an item, please follow these steps to ensure a smooth return process:

  1. Contact Us: Reach out to our customer service team at returns@optixmerchant.com or call +13057910536 to request a Return Merchandise Authorization (RMA) number. Be sure to include your order number and reason for the return.
  2. Prepare the Return: Repack the item in its original packaging, along with all accessories, manuals, and documentation. Ensure that the RMA number is clearly visible on the outside of the package.
  3. Ship the Return: You are responsible for the cost of return shipping, unless the return is due to a defect or an error on our part. We strongly recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for returns that are lost or damaged during transit.

4. Return Shipping Costs

Customers are responsible for return shipping fees unless the item is defective or the result of our error. In such cases, we will provide a prepaid shipping label for the return. For international returns, customers are responsible for all return shipping costs, customs duties, taxes, or other fees incurred during return shipment.

5. Restocking Fee

A 15% restocking fee will apply to returns that are not due to a defect or an error on our part. This fee covers the inspection, repackaging, and restocking process for returned items.

6. Refund Process

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund. The inspection process typically takes 5-7 business days after we receive your return.

  • Approved Refunds: If your return is approved, a refund will be issued to your original payment method. Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear on your account.
  • Partial Refunds: If the returned item is damaged, missing parts, or not in its original condition, we may issue a partial refund based on the condition of the item.
  • Non-Refundable Items: Items that are returned after the 30-day return window or that do not meet our return conditions may not be eligible for a refund.

7. Exchanges

We do not process direct exchanges. If you wish to exchange an item, please follow the standard return process and place a new order for the desired item. Once your return is received and processed, we will issue a refund for the original purchase.

8. Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact us immediately at support@optixmerchant.com with your order number and a description of the issue. We may request photos of the damage or defect to assist with your claim.

Upon review, we will offer one of the following resolutions:

  • Replacement: We will ship a replacement item at no additional cost.
  • Full Refund: We will issue a full refund, including any applicable shipping charges.

9. Cancellations

Orders may be canceled within 24 hours of placement for a full refund. If your order has already been processed or shipped, you will need to follow the return process outlined in this policy.

10. Late or Missing Refunds

If you have not received your refund after 10 business days, please take the following steps:

  1. Check with Your Bank: It may take time for the refund to be posted to your account.
  2. Credit Card Provider: Contact your credit card provider as processing times can vary.
  3. Contact Us: If you’ve taken these steps and still haven’t received your refund, please email support@optixmerchant.com or call +13057910536 for further assistance.

11. Return Shipping Address

For security reasons, we do not publicly display our return address. Please reach out to our team to receive the appropriate return shipping address when requesting your RMA.